Free Delivery over £500
Handmade to order in the UK
World first truly eco-friendly beanbag
Free Delivery over £500
Handmade to order in the UK
World first truly eco-friendly beanbag

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For deliveries to Mainland Europe  use – www.bigbeanbagcompany.eu

Returns

If you are not completely satisfied with your purchase, send an email to [email protected] with the details and simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and accompanied with a copy of your invoice/order confirmation or your full name and address that was used at the point of purchase. We will issue a full refund on receipt of the item, excluding the original delivery charge. Please note you are responsible for the cost of returning the item/s, as well as the condition of returned items in transit, please ensure returned items are packaged securely. We retain the right to refuse a full refund if items are returned damaged. The buyer is liable for loss of value and a partial refund may be applied.

Alternatively, if preferred, we will exchange the item for another in our range equal to the same cost. You may also upgrade your order to a larger product and pay the difference in price.

Delivery charges are only refundable where goods are faulty, in which case a full refund will be made.

Customised products cannot be returned unless faulty.

INTERNATIONAL RETURNS

Please ensure you check all dimensions, colours, and styles prior to purchase. The nature of our products makes shipping expensive, particularly internationally. Please note you are responsible for the cost of returning the item/s, as well as the condition of returned items in transit, please ensure returned items are packaged securely. We retain the right to refuse a full refund if items are returned damaged.